Privacy Policy

Last updated: 23/01/2026

Prentech Auto Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services. 

Prentech Auto Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

WHO WE ARE

Prentech Auto Ltd
Mobile vehicle diagnostics, repair, and consultancy
Email: info@prentech.co.uk
Phone: 0800 654 69 97

We are the data controller for the personal data we process.

INFORMATION WE COLLECT

We may collect the following information:

• Name 
• Email address
• Phone number
• Vehicle details (registration, make, model, fault information)
• Address or location for mobile services
• Website usage data (IP address, browser type, analytics)
   

HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to enquiries and bookings 
• Provide diagnostic, repair, and consultancy services
• Communicate service updates
• Maintain business records
• Improve our website and services

We only process your data where we have a lawful basis under UK GDPR.

CONSULTANCY SERVICES

Any information shared with us for mechanical or diagnostic consultancy is treated confidentially and used solely to provide impartial advice. We do not share this information with third parties without your consent, unless legally required.

DATA SHARING

We do not sell your data.

Your information may be shared with trusted service providers (such as booking or communication platforms) only where necessary to operate our business, and always in compliance with data protection laws.

DATA SECURITY AND RETENTION

We take appropriate security measures to protect your data. Information is retained only for as long as necessary for legal, contractual, or operational purposes.

YOUR RIGHTS

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing 
• Withdraw consent at any time
   

To exercise your rights, contact: info@prentech.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

COOKIES

Our website may use cookies to improve functionality and analyse traffic. You can manage cookies through your browser settings.

THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be published on this page.

CONTACT

If you have any questions about this Privacy Policy, please contact:

Email: info@prentech.co.uk
Phone: 0800 654 69 97